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3 qualities that make real estate agents indispensable

11/9/2016

20 Comments

 
Key Takeaways
  • Problems are not like a bad dream. They will not go away. You have to face them.
  • Happiness is when expectations meet reality.
  • Managing emotions and stress is a big part of what an agent does day to day.
Many might think the internet has made a mess of things for real estate agents. Potential homebuyers can scour through photos and videos of homes online, access information about schools, neighborhoods and anything else in about 15 minutes on the computer.

​Home sellers never needed the internet to know how much their homes were worth, but now they get all the reassurance they require from Zillow, Redfin and other sites.

​With all this technology, it begs the question to many consumers and even some inexperienced agents: “What do real estate agents get paid for?”

Real estate is hazard pay, a game of emotional chess that can unwind the nerves of even the savviest businesspeople. If you want to be successful, you need to be great at the following:
​
  1. Solving problems
  2. Managing emotions and stress
  3. Managing expectations

​Great agents are pre-emptive about problems and solutions, so the unexpected is expected and already planned for when it happens. They keep their calm when the storm arrives and act like nothing happened when it passes. It’s all part of the job.

Problem solving
When approached with a problem the most important thing is to stick to the facts, the contract and focus on a solution. Small problems can easily become big problems if you let opinion and emotion cloud the situation.

Address issues as soon as they arise, and do not hope they just go away.

Real estate is a business that requires the ability to confront and deliver bad news and focus on a solution.

Lastly, remove yourself from the problem. Remember the contract is between buyer and seller, so simple things like not using the words “we” or “I” when speaking to the other agent is a good practice.

Managing emotions and stress
Buyers are anxious before they get their offer accepted and have remorse after. Sellers can be sensitive and easily offended.

One minute clients are happy and trust you, and the next they question everything in the process. Remember this is the biggest financial and emotional transaction of their lives.

How you react can help calm them down and realign their thoughts or make everything worse. If you can’t handle stress and pressure, then you do not belong in real estate.

I’d like to think a good real estate agent can handle 10 times the stress of a normal person. And I don’t just mean managing the stress and emotions of the client; I mean managing your own.

Many times a real estate agent’s job is to be a punching bag.

Managing expectations 
Someone once told me happiness is when expectations meet reality. Don’t try to be a hero or promise things that are not yours to give.

Of course, there is nothing wrong with shooting for the stars, but there is a fine line between trying to get the most for your clients and over-promising something that is out of your control.

Give them the comfort that you will try anything for them, but set realistic expectations of the outcome to avoid major roadblocks.

These sound like three pretty easy things to do, so I guess that’s why there are so many licensed agents. I mean anyone could do these things, right?

Wrong. It’s the exact reason the majority of business is transacted by a small, disproportionate portion of licensed professionals.

Most people can’t handle the stress and problems of their own lives, let alone deal with emotional clients who are your best friend one minute and your worst enemy the next.

Sammer Mudawar is the broker/owner of Re/Max Prestige in Costa Mesa, California. Follow him on Facebook or connect with him on LinkedIn.


Email Sammer Mudawar
20 Comments
Toby Black
12/8/2018 07:22:56 am

A dependable real estate representative is difficult to spot if the person does know the wangles to look for. Here, in the following, I would like to unearth the flairs that you should look for when scouting around for a warranted estate proxy.
1)As the market of real estate is highly time-sensitive, so, the rep must be an effective communicator.
2)The expert needs to be proactive so that the client will remain well-informed.
3)The mouthpiece must know the time frame of their client.
4)He should not afraid to share his previous track record.
No need to do analysis anymore. Consult an affluent expert direction for getting more comprehension and enlightenment- http://www.martinlandis.com/ .

Reply
Randy Chorvack link
8/16/2019 01:48:52 pm

I agree that addressing issues right away is a sign of a good real estate agent. Being able to nip those problems in the bud quickly means that they won't have time to grow and become even worse problems. That way you can focus on what matters instead of focusing on fixing a ton of problems that haven't been solved.

Reply
Alec Burns link
12/26/2019 02:40:28 pm

It's good that you point out that a real estate agent can make the process of buying a home less stressful. I want to buy a new home soon, and I'm considering using a real estate agent to help me. I'm going to look for a good real estate agent in the area to hire.

Reply
Eileen Benson link
1/24/2020 03:21:42 pm

It made sense when you said that hiring a real estate agent will benefit buyers by eliminating the anxiety that comes with making an offer. My husband and I want to buy a three-story home so we can have more space for our growing family. I'm glad I read your article and learned why hiring a real estate agent would be worth the cost!

Reply
Nelson real estate Agent link
2/4/2020 03:23:21 am

Thanks for the blog and the references.Really the blogging is spreading its wings rapidly. Your write up is a fine example of it.Great post full of useful tips! 

Reply
Katie Withers link
3/16/2020 11:19:04 am

I completely agree that you should address issues as soon as they arise because then you'll be able to solve them before they become worse. It'll be easier to do that then wait for it to get worse. I'm going to find a good realtor to help with solving any housing problems I have.

Reply
Conrad O'Connor link
3/31/2020 01:06:34 pm

It's good that you point out that a real estate agent can help guide you through the process of buying a home. I want to move to a new house soon, so I'm considering hiring a real estate agent to help me buy one. I'm going to look for a good real estate agent in my area to use.

Reply
Rebecca Gardner link
4/2/2020 02:17:02 pm

It stood out to me when you explained that good real estate professionals need to be able to stay focused when confronting bad news. My husband and I want to hire a real estate broker to help us sell our rental condo within the next couple of months. Thanks for sharing this article and teaching me what qualities to look for as we start evaluating and comparing potential brokers to work with!

Reply
Shaylee Packer link
4/6/2020 09:30:49 am

As you mentioned, managing stress and emotions is something that a real estate agent deals with on a daily basis. My husband and I are looking to sell our home so that we can purchase another one that fits our needs a bit better. As neither of us have been through this process before, it would be nice to have someone to guide us through it.

Reply
Conrad O'Connor link
4/14/2020 12:16:57 pm

It's good that you point out that working with a real estate agent can take a lot of the stress out of the process of buying a home. I want to buy a new house this summer, so I'm considering using a real estate agent. I'm going to look for a good real estate agent in my area that can help me purchase a home.

Reply
Nelson Fogerty link
5/12/2020 04:15:32 pm

It's helpful that you point out that using a real estate agent can help make selling your home much easier. I want to sell my home this year, so I'm thinking about engaging the services of a real estate agent. I'm going to search for a good real estate agent in my area that can help me sell my house.

Reply
Fred Gibbons link
6/3/2020 01:42:44 pm

It's valuable that you point out that using a real estate agent can take a lot of the stress out of the process of selling your house. My wife and I want to sell our home soon, so I'm thinking about hiring a real estate agent. I'm going to look for a reputable real estate agent in the area that can help us sell our home.

Reply
Alicia Byrne link
6/6/2020 01:03:56 am

I agree with you that a good real estate agent can predict a problem and manage the expectations between the buyer and the seller. My husband wants to buy a house for investment and he was thinking of doing it online because of this Covid-19 situation. I will tell him to find an online real estate agent to help him with his house hunting so that the house searching process can be successful.

Reply
Habib link
6/10/2020 12:37:34 am

The qualities that you mentioned here about real estate agent is very good.I also want to become a good land agent this guidelines helps me in my profession. I adopt these three qualities to become a good house agent. I also agree with u that a good house agent can control the assumption and forecast the problems between the buyer and the seller. Thanks for sharing.

Reply
Patrick Ross link
7/2/2020 09:20:30 am

I like what you said about real estate agents being able to focus on a solution. My sister wants to buy a larger house for her family in the coming weeks. I'll share this information with her so that she can look into her options for real estate agents who can help her with this.

Reply
Deny link
7/10/2020 05:10:52 pm

The qualities you mentioned in your blog about real estate agent i agreed by all of them because while purchasing my house I met with different real estate agents but the one who i like having all above characteristics. I found him at Advice Associates .

Reply
Daphne Gilpin link
7/21/2020 02:11:58 pm

Thanks for explaining that a real estate agent should be able to handle 10 times as much stress as a "regular person." My husband and I think it would be smart to save time and stress by working with a real estate agent to find a house by his new job. I'm glad I read your article and learned what skills and qualities to look for as we start meeting with potential agents!

Reply
aliza khan link
1/30/2021 01:38:42 am

Your all point is just amazing. I really like to read it. Well there are so many thing to know about it.

Reply
Mark V. Brown link
3/30/2021 06:30:06 am

Really like these new tips, which I haven't heard of before, like the qualities that make real estate agents. Can’t wait to implement some of these as soon as possible.

Reply
Andrea Murray link
1/21/2022 02:26:15 pm

It is often observed that due to inappropriate selection of real estate agencies, customers have difficult time. Please try to check few points before appointing any new agency or agent. Thank you for taking the time to write a great post!

Reply



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